Hi, I'm Faisal! I'm a Product Designer on a mission to navigate complex challenges while crafting meaningful experiences.

Previously a designer at tiket.com, now diving into a Master’s in Interaction Technology at the University of Twente, with a focus on designing for playfulness.

Current Interest & Research

Currently, I am exploring the implementation of playfulness for design, based on the discussion of Homo Ludens by Johan Huizinga, where humans are naturally inclined to play. The feelings of freedom and enjoyment can foster creativity during design activities. For further explanation, I have created a visualization model that links play, playfulness, and design, which you can find here.

Feel free to contact me at faisalrisq@gmail.com to discuss and explore topics related to play and playfulness, especially serious play, serious games, ludic interactive art, and playful city design.

Design

I'm designing a design through design

Blibli Tiket Reward - Unified Loyalty Program To Support Companies Merger.

The project aimed to enhance the merging process of two companies under the Djarum Group by creating a unified loyalty platform for Blibli and Tiket.com.

Role: PIC Product Designer

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Designing tiket.com Micro-Interaction principles.

The design principles governing component movements in the Tiket.com app.

Role: Researcher and Framework Designer

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Improving the Customer Handling Experience with a Pleasant Help Center.

The project that has a main purpose to redesign end-to-end journey from problem handling faced up by during travel activities, revamped the help center design and created the articles framework for customer service staff.

Role: PIC Product Designer

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your order page - building pleasant post purchase experience.

Redesign post purchase experience for all business verticals from tiket.com to enhance the clarity of information during travel activities.

Role: Product Designer

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travel refund and reschedule - enhance management disruption handling.

The project aimed to manage the user's expectation on refund and reschedule request, the final output was to decrease the number of customer complaint to help center agent.

Role: Product Designer

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