Faisal Risq; A Product Designer 🎨 on a mission to navigate complex challenges while crafting meaningful experiences.
Previously a designer at tiket.com, graduated from Master’s in Interaction Technology (HCI) at the University of Twente 🇳🇱
Design Portfolio
Merging Loyalty for 3 Companies: Blibli Tiket Rewards Design Story.
Designed a single loyalty system for Blibli, Tiket.com, and Ranch Market to drive cross-brand growth and maintain user trust during the Djarum Group’s merger.
📈 Increase 93% point redemption rate in first month after launch.
Role: PIC Product Designer
From Chaos to Clarity: Redesigning the Help Center to Build User Trust.
Designing Travel Problem Handling, a reminder that design isn’t just about screens, but about solving complexity and earning customer trust.
📈 Increase customers trust to help center features by 13%.
Role: PIC Product Designer
Beyond Animation: Crafting Meaningful In-Apps Motion Design Principles.
The design principles governing component movements in the Tiket.com app.
Role: Researcher and Framework Designer
Essay
Current Interest & Research
Currently, I am exploring the implementation of playfulness for design, based on the discussion of Homo Ludens by Johan Huizinga, where humans are naturally inclined to play. The feelings of freedom and enjoyment can foster creativity during design activities. For further explanation, I have created a visualization model that links play, playfulness, and design, which you can find here.
Feel free to contact me at faisalrisq@gmail.com to discuss and explore topics related to play and playfulness, especially serious play, serious games, ludic interactive art, and playful city design.
Interest to know more?
Find here for complete CV